Policies & Charges

SERVICE POLICIES & ADDITIONAL CHARGES
Clear expectations, transparent pricing, and no surprises.

At Factory Fresh, we aim to provide clear pricing and realistic expectations before every appointment. Package prices are based on the vehicle's size, condition, and selected services. Please review the following policies before booking.

PRICING AND VEHICLE CONDITION
Listed package prices apply to vehicles in normal, routinely maintained condition. Final pricing may change when a vehicle requires substantially more time, labor, or product than the selected package normally includes. Whenever possible, additional charges will be explained and approved before work begins.

COMMON ADDITIONAL CHARGES
The following charges provide a consistent pricing guide. Final fees depend on the severity of the condition, vehicle size, material type, and labor required.

- Personal-item handling and bagging: $25-$75+
- Moderate pet-hair removal: $100
- Severe or deeply embedded pet-hair removal: $200-$300+
- Heavy sand, mud, salt, or embedded debris: $50-$100+
- Excessive bug residue, tar, sap, or exterior contamination: $25-$75+
- Additional stain extraction beyond the selected package: $25 per small area or $75-$150 for broader treatment
- Lifted, oversized, long-bed, dually, or commercial vehicles: $25-$75+ or custom quote

Fees shown are guidelines and are in addition to detail package prices. Severe conditions, unusually large vehicles, or work outside the selected package may require a custom quote.

PERSONAL ITEMS
Customers should remove personal belongings, valuables, child seats, and unnecessary items before the appointment. Factory Fresh is not responsible for personal items left inside the vehicle. Time spent sorting, moving, or bagging belongings may result in an additional charge. Items will not be discarded without the customer's permission.

PET-HAIR REMOVAL
Light pet hair that can be removed during normal vacuuming is included with applicable interior packages. Moderate, severe, or deeply embedded pet hair requires additional labor and is charged according to the condition of the vehicle. Complete pet-hair removal cannot always be guaranteed, especially from heavily textured carpet and fabric.

STAINS, ODORS, AND MATERIAL CONDITION
Every reasonable effort will be made to improve stains and interior surfaces. Results vary based on material type, age, condition, staining, wear, fading, previous treatments, and prior damage. Complete removal of stains, discoloration, fading, or permanent damage cannot be guaranteed.

HEADLINERS AND DELICATE MATERIALS
Headliners and other delicate materials are cleaned carefully to reduce the risk of damage. Aggressive cleaning may not be performed when it could cause discoloration, separation, sagging, or material failure.

SEALANT PROTECTION
Hydrophobic silica sealant is applied when included in the selected package. Protection performance and longevity vary based on paint condition, vehicle preparation, mileage, storage, weather exposure, environmental contamination, and washing habits. Sealant protection is not the same as a professionally installed ceramic coating.

PRE-EXISTING DAMAGE
Factory Fresh is not responsible for pre-existing damage, including but not limited to loose or cracked trim, failing clear coat, damaged tires/rims, peeling paint, damaged upholstery, weak stitching, electrical issues, worn materials, or improperly repaired surfaces. Visible concerns may be photographed or documented before service begins.

HAZARDOUS OR UNSAFE CONDITIONS
Service may be declined or stopped if a vehicle contains needles, sharp objects, human or animal waste, active mold, pests, hazardous chemicals, or any condition that creates a health or safety risk. Specialized biohazard remediation is not included in any detailing packages.

APPOINTMENTS AND VEHICLE ACCESS
The vehicle must be accessible at the scheduled appointment time and parked in a safe, legal location with sufficient working space. Delays caused by missing keys, blocked access, personal-item removal, or an unavailable vehicle may reduce the available service time, appointment cancellation, or result in an additional charge.

WEATHER AND RESCHEDULING
Mobile appointments may be postponed because of rain, storms, extreme temperatures, unsafe conditions, or other weather that could affect safety or service quality. Weather-related schedule changes will be communicated as soon as reasonably possible.

CANCELLATIONS AND MISSED APPOINTMENTS
Appointments should be canceled or rescheduled at least 24 hours in advance. Repeated last-minute cancellations or missed appointments may require a booking deposit before future service or discontinued service.

PAYMENT AND FINAL INSPECTION
Payment is due upon completion unless another arrangement was approved beforehand. Customers are encouraged to inspect the vehicle at the end of the appointment and identify any concerns before the technician leaves.

SHORT NOTE FOR PACKAGE PAGES
Pricing is based on vehicle size and condition. Additional charges and service limitations may apply.